Shipping Policy
Shipping Policy
Last updated: September 2026
Free worldwide shipping
Every Quietto order ships free, to every country we deliver to. There are no shipping fees, minimums or hidden charges at checkout.
Processing time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
Standard delivery takes 7 to 15 days from the date your order ships. In rare cases — customs inspections, carrier delays, remote destinations or peak seasons — delivery can take up to a maximum of 30 days. If your order has not arrived within 30 days of shipping, contact us and we will resolve it.
Order tracking
You will receive your tracking number by email within 3 days of placing your order. Tracking information can take an additional 24–72 hours to update once the carrier scans the parcel.
If you have not received a tracking number within 3 days, please check your spam or promotions folder first, then email us at help@quietto.co with your order number and we will send it to you.
Shipping address
Please make sure your shipping address is complete and correct before placing your order. We are unable to change the address once the order has shipped, and we cannot be held responsible for orders sent to an incorrect address provided at checkout. If you notice an error, contact us as soon as possible at help@quietto.co.
Customs, duties and taxes
Depending on your country, your order may be subject to import duties, taxes or customs fees set by local authorities. These charges are the responsibility of the recipient and are not included in the product price or covered by Quietto.
Lost or undelivered orders
If your tracking shows the parcel as delivered but you have not received it, please check with household members, neighbours and your local post office first. If it still cannot be located, contact us within 7 days of the delivery date. If an order is lost in transit and has not arrived within 30 days of shipping, we will send a replacement or issue a full refund — your choice.
Contact
For any shipping questions, email help@quietto.co. We reply within 1 business day.