Refund Policy
Refund Policy
Last updated: September 2026
Every Quietto Pulse order is covered by two separate protections. You can use whichever applies to you.
1. 30-day returns — any reason
You can return your Quietto Pulse within 30 days of delivery for any reason: you changed your mind, ordered more than you needed, or simply decided it isn't for you. The device must be in good condition, with the charging case and cable, and returned in its original packaging where possible. Light use is fine; damaged or incomplete kits may receive a partial refund.
2. 60-day Sleep-Better Guarantee — for customers who tried it
Because the throat muscles need time to respond, we also give you 60 days from delivery to see results, with one condition: use the device for at least 21 consecutive nights. If after 21 consecutive nights you are not sleeping quieter, request a full refund of the product price at any point up to day 60. A used device is exactly what we expect under this guarantee.
Requests under the 60-day guarantee are accepted between day 21 and day 60 after delivery. Between day 31 and day 60, this guarantee is the only refund route, and it applies only to devices that have been used as described. It covers your first Quietto Pulse device; additional devices and replacement pads bought separately are not included.
How to request a return or refund
- Email help@quietto.co with your order number. If you are claiming the 60-day guarantee, add a short note on how you used the device (which nights, which intensity level) — we don't ask for proof, we ask so we can help first if something simple went wrong, like placement or level.
- We reply within 1 business day with the return instructions and the return address.
- Ship the device back in its charging case. Return shipping is at the customer's expense unless the item arrived damaged, defective or incorrect.
- Once we confirm the return, your refund is issued to the original payment method within 10 business days. Your bank or card provider may take a few additional days to post it.
Items sent back without first contacting us cannot be identified and will not be refunded.
Damaged, defective or wrong items
No time or usage condition applies here. Please inspect your order when it arrives. If the device is damaged, defective or not what you ordered, email help@quietto.co within 7 days of delivery with a photo. We will send a replacement or a full refund, including any return shipping, at no cost to you.
Orders not delivered
If your order has not arrived within 30 days of shipping, contact us and we will send a replacement or refund you in full — your choice. See our Shipping Policy for details.
Non-refundable items
For hygiene reasons, replacement adhesive pads that have been opened cannot be returned. Unopened pads are refundable within 30 days of delivery.
Cancellations
If your order has not shipped yet, email us as soon as possible and we will cancel it and refund you in full. Once an order has shipped it can no longer be cancelled, but both protections above apply as normal.
European Union and United Kingdom customers — statutory rights
If you are in the EU or the UK, you have the legal right to cancel your order within 14 days of receiving it, for any reason and without any usage condition. This statutory right exists in addition to the protections above and is not affected by them. Nothing in this policy limits your statutory rights.
Contact
Questions about returns or refunds: help@quietto.co. We reply within 1 business day.